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FAQs 2018-07-18T18:44:03+00:00

FAQs

Open Adventure Jump – 5yrs Plus
Family Adventure Session – 2yrs – 16yrs
After School Adventures – 2yrs – 16yrs
Adventure Tots Session 2yrs – 5 yrs
Fitness Classes – 18yrs Plus
Children 5 and over can bounce without a participating adult, a parent or guardian over 18 must be on site to supervise.

Do I need to book in advance?
We recommend you booking in advance to avoid disappointment as there are limited spaces per hour Weekends and school holidays are very popular and you may need to book a couple of weeks in advance. Please note that during this peak time’s walk ins will NOT be accepted if the park is at capacity. You are welcome to wait for the next slot if there is space available but we cannot guarantee it.
Click BOOK NOW to check for availability and to make a booking.

Must I sign a waiver?
Everyone must complete and sign a liability waiver form prior to taking part. If a participant is under the age of 18, a parent or legal guardian must sign the waiver for them.

Do I have to watch a safety Briefing Video?
Yes, each time you visit the park you will need to watch the Safety briefing video. This is due to information and rules being updated regular.

Can my children come and bounce without a parent or guardian?
Anyone 18 years or over may come to jump without a parent or guardian. You will still require a waiver completed by a parent or guardian if under the age of 18. Anyone under 18 must have an adult on site to supervise.

Is my booking refundable or transferable?
All bookings are non-refundable but you can change date and time Subject to availability.

When do I need to arrive?
It is advised that you arrive at least 30 minutes before your session time. Please allow plenty of time to check in, especially at weekends and school holidays.

What happens if I am late?
You may lose your jump slot. If we are not busy then you may be able join in with what remains of your session but you will still be required to sit through the safety briefing.

Will I be told what to do?
All participants will receive a safety briefing about the rules of the park. Briefings start approximately 15 minutes before your session time and run you through the rules of the park and general safety points. You will need to attend a briefing every time you visit Jump Adventure.

What should I wear?
Wear comfortable clothes such as shorts or tracksuits. No sharp objects such as belt buckles or clothing studs are allowed on trampolines. All loose jewellery will need to be removed. Remove all valuables from pockets as these my fall out and end up at the bottom of the foam pit.

How long can I bounce for?
Each of our sessions lasts for an hour. You are able to book double sessions.

Why must I purchase Jump Adventure socks?
This is an insurance requirement for Jump Adventure to operate, as we are unable to check and verify the quality of other socks in order to allow their use.

What happens if I lose my socks?
You will need to purchase extra socks for £2.00 at reception.
(Please note that only Jump Adventure Socks may be worn)

Do you have lockers?
Yes, these are available for valuables, clothing and phones etc. Your property is left in these lockers entirely at your own risk. We require a small deposit if you plan to use the lockers.

Can I bring my own food?
No, only food and beverages purchased from the Jump Adventure to be consumed on site.

Do you have onsite parking?
There is plenty of onsite parking.

I don’t want to participate, is there somewhere I can wait for my children?
We have a balcony area over looking out Activity Deck. You can sit here and enjoy a coffee or a bite to eat whilst watching them have blast!

Do you have wheelchair access?
We have access to the lower level however currently we do not have access to our balcony area. Please contact us before arriving and we can ensure provisions are made to assist you on when you arrive.

Is there a weight limit to use the trampolines?
Yes the current weight limit is set at 18 stone (114.3 Kg)

Are there any height restrictions?
Yes, some of the activities have a minimum height. These are listed below:
Air Bag Jump Tower– Minimum height 1.2 meters
Gladiator beams – Minimum height 1.2 meters
Walk the Wall – Minimum height 1.2

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